Client Service Professional – Precious Metals Sales/Purchase

Permanent employee, Full-time · Madrid (ES)

Your tasks

Degussa is the leading supplier of physical gold and other precious metals in Europe. For generations, our name has stood for quality, security, and trust. We offer our customers a comprehensive range of services related to the purchase, storage, and sale of precious metals.

To strengthen our team in Madrid, we are looking for a committed Client Service Professional with strong administrative skills who is passionate about client engagement both at the point of sale and online.

Cross-check and match online orders with corresponding bank transfers
Provide in-store customer service, handling sales and purchase transactions of investment gold and pre-owned gold, ensuring accurate registration in the official police log
Release purchased gold and silver from the police register and list items for sale in our online shop
Maintain and update our online shop to ensure accurate product information and availability
Complete daily closing procedures, including cash register, inventory control and reconciliation of sales and purchase transactions

Your profile

Successfully completed degree or training in economics, finance, or a related field
Experience in sales, finance or client service, ideally in the financial, commercial, or luxury goods sector
Enthusiasm for precious metals and investments
Friendly, confident, and service-oriented personality with a genuine passion for direct customer engagement
Team-oriented, eager to learn, and flexible regarding working hours, which may occasionally extend into the early evening
Strong administrative skills with a high level of accuracy and attention to detail
Strong proficiency in Microsoft Office, particularly Excel
Impeccable background and credit record
Excellent command of English; fluency in Spanish is an advantage
Career changers welcome – we are open to both experienced professionals from the financial sector seeking a new challenge or motivated early-career candidates who are eager to learn

What we offer

At Degussa, you’ll experience the stability and security of a traditional company, combined with the dynamic of a modern employer. Our benefits are designed to support what matters most to you – from financial security and professional development to work-life balance and additional rewards that recognise your contribution.

Financial Security: Your dedication deserves to be rewarded – both now and in the future. Enjoy a competitive salary, a range of employee benefits, and the opportunity to earn attractive sales incentives. You’ll also benefit from exclusive staff discounts on Degussa products.
Reliability & Balance: We offer 25 days of annual leave and a reliable five-day working week, ensuring your weekends are free – for family, friends and everything else that’s important to you.
Personal Development: Your growth matters to us. Take advantage of tailored training opportunities and a variety of ways to build on your strengths. Through our comprehensive onboarding, you’ll gain a solid understanding of the world of precious metals and receive ongoing support as you progress in your career.
Shared Success: Our culture is built on respect, collaboration and short decision-making processes. You’ll be part of a dedicated team that combines reliability with an innovative mindset – working together towards shared success.

Disclaimer: Degussa is an equal opportunity employer. We welcome applications from all qualified individuals, regardless of gender, age, disability, sexual orientation, or background.

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About us

Golden Career Opportunities. With Degussa.

The Degussa name stands for quality and reliability like no other in the world of precious metals. This tradition is carried forward today by Degussa Sonne/Mond Goldhandel GmbH (“Degussa Goldhandel” or simply “Degussa Gold”), founded in 2010 and active in the precious metals market since 2011. As a global company specialising in gold, silver, and platinum, Degussa has since become Europe’s leading independent precious metals dealer.

The company employs around 220 people and operates twelve branches across Germany, as well as international offices in London, Geneva, Zurich, and Madrid. In addition to bars and coins, clients benefit from online shops and services such as gold purchasing and secure storage. With its expertise in trading, recycling, and production for industrial clients, Degussa covers the entire precious metals value chain.

Funciones principales

En Degussa Metales Preciosos buscamos refuerzo para el puesto de Atención al Cliente / Recompra en nuestra tienda de Madrid. Si te motiva trabajar en un entorno dinámico, con alto nivel de responsabilidad y atención al detalle, esta puede ser tu oportunidad.

Reconciliar los pedidos online con las transferencias bancarias correspondientes.
Realizar recompras de oro de inversión y oro antiguo a clientes, registrando cada operación en el registro policial.
Cada 15 días, liberar del registro policial el oro y la plata adquiridos y ponerlos a la venta en nuestra tienda online.
Actualizar y mantener la tienda online.
Atender a los clientes en tienda y realizar operaciones en caja.
Realizar el cierre diario, incluyendo el inventario de los movimientos de mercancía en compra y venta.

Perfil del candidato/a

Buscamos una persona con una marcada afinidad por las tareas administrativas, un historial policial impecable y capacidad para trabajar bajo presión de manera precisa y responsable. También valoramos la flexibilidad horaria, ya que ocasionalmente puede ser necesario atender clientes a última hora del día.

Experiencia previa en trabajos administrativos o financieros (por ejemplo, banca o bróker).
Conocimientos sólidos de Microsoft Word y, en especial, Excel.
Nivel de inglés superior.
Buena capacidad de organización y atención al detalle.
Actitud proactiva, responsable y con ganas de trabajar.

Tanto profesionales con experiencia en el sector financiero que busquen una nueva oportunidad como personas jóvenes con motivación y compromiso son bienvenidos/as a postular.

Lo que ofrecemos

Paquete retributivo atractivo y beneficios para empleados
25 días de vacaciones anuales, basados en una semana laboral de 5 días (fines de semana libres)
Un equipo motivado y profesional, con un excelente espíritu de colaboración
Descuentos exclusivos para empleados en nuestros productos
Un entorno de trabajo moderno y agradable, ubicado en una zona céntrica de Madrid

Aviso legal: En Degussa fomentamos la igualdad de oportunidades. Aceptamos candidaturas de todas las personas cualificadas, independientemente de su género, edad, discapacidad, orientación sexual u origen.

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¿Quiénes somos?

Golden Career Opportunities. With Degussa.

Apply for this job

Your application!

We appreciate your interest in Degussa. Please fill in the following short form. Should you have any difficulties in uploading your files, please contact us by mail at karriere@degussa.com.